Privacy Policy
CompareRetreats.com respects and values the privacy of our customers and clients. This Privacy Policy applies to our customers, partners, associates, users of this websites, and representatives of our clients.
This Policy describes the types of information we collect, how we use the information, who we share it with, how we protect your information and the rights of individuals regarding our use of their information.
Information We Collect
CompareRetreats.com collects personal information about through our website and social media channels; our events; phone and fax; job applications; and in connection with our interactions with clients and customers.
Information Collected By Automated Means
When you visit CompareRetreats.com, we may collect information by automated means, such as cookies, web beacons and web server logs. The information we may collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our website, dates and times of visits to our Site and other usage statistics.
Through these automated collection methods, we may obtain "clickstream data," which is a log of the links and other content on which a visitor clicks while browsing a website: a record of the users click-action may be collected and stored. Some data elements collected through automated means, such as your browser information, may be linked with other information we have obtained about you: i.e., we may track open rate and click rates of emails.
Some browsers offer notifications of cookies and restriction options, but please note that disabling cookies may prevent you from using all of the features of our Site. To the extent required by applicable law, we will obtain your consent before collecting personal information using cookies or similar automated means.
The providers of third-party apps, tools, widgets and plugins on our Site, such as social media sharing tools, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies of these providers. Subject to applicable law, CompareRetreats.com is not responsible for these providers' information practices.
How We Use the Information We Collect
CompareRetreats.com uses the information described above to perform the following activities (as permitted by local law):
- Managing our clients and customers
- Sending promotional materials, including alerts regarding available positions, special events, programmes, offers, surveys, contests and market research
- Responding to individuals' inquiries
- Operating, evaluating and improving our business (including developing, enhancing, analysing and improving our services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions)
- Protecting against, identifying and seeking to prevent fraud and other unlawful activity, claims and other liabilities
In addition, CompareRetreats.com uses information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (i) customising the user’s site experience; (ii) providing tailored content; and (iii) managing our Site and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.
CompareRetreats.com also uses third-party analytics services on our Sites, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse your use of our Sites. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate the use of the Site. To learn more about these analytics services and how to opt out, please visit the following sites:
Google Analytics: tools.google.com/dlpage/gaoptout
Information We Share
CompareRetreats.com will not disclose personal information collected about you, except as described in this Privacy Policy or in separate notices provided in connection with particular activities. We share personal information with vendors who perform services on our behalf based on our instructions. We do not authorise these vendors to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
In addition, CompareRetreats.com may disclose information about you (i) if we are required to do so by law or legal process; (ii) to law enforcement authorities or other government officials based on a lawful disclosure request; and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).
Information collected through third-party plugins and widgets on CompareRetreats.com is collected directly by the providers of the plug-ins and widgets, and is subject to the privacy policies of the providers of the plug-ins and widgets. CompareRetreats.com is not responsible for those providers' information practices.
Your Rights and Choices
CompareRetreats.com offers choices about how we collect personal information and communicate with you: to update your preferences on mailing lists, exercise your rights or submit a request, please contact us as indicated in the "Contact Us" section of this Privacy Policy. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.
How We Protect Personal Information
CompareRetreats.com maintains administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
Updates to our Global Privacy Policy
The CompareRetreats.com Privacy Policy may be updated periodically to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Policy when it was most recently updated.
Prices
All prices listed are per person and are in the currency displayed. We reserve the right to change or amend prices at any time before you have booked. Once your booking is made, the price you received is guaranteed unless changes to the booking are made. Prices will fluctuate depending on the foreign exchange rate for the relevant country. Please be aware that we also reserve the right to increase the total cost of your holiday prior to your departure if currency fluctuations between the currency you paid in and your respective destination’s currency results in the costs to us of providing your holiday rise by more than 2%. Any increase will be no more than 10%.
Deposits and Payments
A deposit of 30% of the total booking fee is required at the time of the booking, or the value of the included flight plus 15% of the total booking fee, whichever is greater. Deposits are non-refundable, but may be transferrable to a new booking; this process of transferring may only be carried out once; you must inform us 8 weeks or more before departure. For all holiday bookings, full payment must be received no less than 10 weeks prior to departure or at the time of booking if any part of the holiday falls between 20 December and 5 January.
If full payment is not received by these dates, we reserve the right to cancel your booking, along with any relevant cancellation charges as set out below. If we do not receive payment by cheque or bank payment for any booking within 5 days of confirming your booking, we reserve the right to charge your debit/credit card for the applicable amount as set out in these terms and conditions. Your booking is only confirmed once you have received confirmation from Compare Retreats via email through receipt of a booking voucher.
We may require full payment at the time of booking, as some of our supplier and hotel contracts may have stricter terms than those covered in our terms. All monies received prior to 70 days before departure will therefore equate to your deposit.
Amendments
Changes to a booking may be possible 8 weeks or earlier prior to departure but cannot be guaranteed. An amendment fee of 50 GBP per person will apply to all changes, including any cancellation/amendment charges made by suppliers. If changes to the dates of travel are made, the new departure date must be within exactly 365 days from the original departure date when the booking was first made. Amendments to flights are subject to separate rules held by the airline or our flight supplier and may differ (usually more strict). If you booked your own flights and we are arranging your ground transfers you must give us at least 7 days notice prior for any flight arrival time amendment to ensure we can amend your transfer without incurring an additional supplier amendment fee or full cancellation fee.
Cancellations
If you cancel a booking the following charges will apply:
Period of notice before departure Cancellation charge More than 70 days Deposit 57 - 70 days 50% of the holiday cost or deposit if greater 29 - 56 days 75% of the holiday cost or deposit if greater 0 - 28 days 100% of the holiday cost If you fail to turn up to any part of the holiday, 100% of the holiday cost will still be charged. The period of notice refers to the number of days prior to the departure date in the booking that we receive written notification of your holiday cancellation. The holiday cost also includes flights. Refunds can only be made on our receipt of any travel documentation sent via post to you. Where a deposit was not taken, a 50 GBP cancellation fee will apply to all bookings with a departure date greater than 56 days from the time date of cancellation.
Flights
All low-cost or non-refundable flights that are booked cannot be refunded if either a) the holiday is cancelled by you, or b) the holiday is cancelled by us. These flights must also be paid in full on booking.
Changes made by Compare Retreats
In the unlikely event that we need to significantly amend (e.g. change flight timings by 6 hours or more, downgrade accommodation etc.) or cancel your holiday, you can choose from one of the following options:
- Book another available holiday from us, paying or receiving the difference in price.
- Cancelling your holiday with a refund (less any supplier costs of ours and any previous amendment fees).
- Accept any amendments made to your holiday.
We will inform you of any amendments to your holiday. Any changes made are from causes outside our control and we reserve the right to make these changes. We are not liable for any forced cancellations or changes that stem from adverse weather conditions, acts of God, fire, floods, terrorism, civil strife or riots, war, strikes, airport closures or any other circumstance that is beyond our control resulting in force majeure.
Travel Insurance
All persons under your booking must have travel insurance as Compare Retreats cannot be held responsible for any liability, losses, or expenses you may incur. We strongly advise comprehensive travel insurance that cover our policies for amendments or cancellation charges is purchased at the time of booking.
Our responsibility
Compare Retreats acts as a booking agent or as a principal on behalf of a Hotel for the relevant supplier (i.e. hotel) and cannot be held liable in any way if you or any person under the booking suffers from illness, bodily harm, or death unless caused by our own negligence. We ensure the core elements of your holiday are to an acceptable standard as described for the corresponding booking at the time of book. We may create dynamic/split packages consisting of different holidays elements (e.g. accommodation, your flight, car hire etc.) and source these through different channels thereby offering you one cost for all elements of the package; this allows us to seek more competitive prices.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Your responsibility
Please remember that you are responsible for your actions and all members under your booking. If it is believed that any member of your party causes offence, distress, danger, damage or annoyance to either other guests, staff or property, we may terminate your booking and holiday with immediate effect. Thereafter we will not take responsibility for any party member; our contract with you will be terminated and the full cost of the holiday forfeited without any compensation or refund or expenses you may incur.
It is your responsibility to ensure that any visas in your booking party necessary to travel to the destination you have booked are organised and arranged by yourselves, as this is not Compare Retreats's responsibility. Before booking and taking part in any holiday programme/package, we do advise consulting a doctor for your suitability in taking part. It is also your responsibility to advise us of any medical of heath conditions that may affect your participation in holiday and/or programme, failing to do so may result in aspects of your holiday being altered or cancelled.
If you are booking your own flights or any other means of transportation, please do not book these until your booking has been confirmed by Compare Retreats after receiving a booking reference number on email from us - this confirmation means we have availability for all our suppliers necessary to fulfil all elements that make up your booking.
If you are booking your own flights or any other means of transportation, please do not book these until your booking has been confirmed by Compare Retreats after receiving a booking reference number on email from us - this confirmation means we have availability for all our suppliers necessary to fulfil all elements that make up your booking.
You should ensure that you have a valid passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return. All children from birth require their own passport when travelling.
Please note that we are not open 24 hours a day and do not have an emergency out-of-hours contact should an emergency arise outside our opening hours (which can be found on the top right of our website): we cannot therefore be held liable for any costs as a result from missed flights, transfers or accommodation. Should any urgent situation arise please leave a voicemail and we will respond as quickly as possible. For training purposes and your own security, your call may be monitored and recorded.
Problems and complaints
If you have a complaint whilst you're on holiday, please bring this to the attention of the office/hotelier/supplier immediately so you have the best chance of resolving your issue; failure to do so may hinder any claim you wish you make on return. If you are still unable to resolve your issue please contact us so that we can be best equipped to help you whilst you are away. If you wish to complain on return, you must do so within 28 days from the day of arrival back home.
Payment
We accept debit or credit cards and do not charge for these cards to be used except for:
- Corporate credit cards (1.9% surcharge)
All refunds made will exclude the original credit card surcharge amount as this charge is not refunded back to us by the card issuer when a refund is made.
Your Holiday
All programme inclusions within your holiday, are subject to amendments by the respective partner hotels who offer them. We will always do our best to represent the most accurate and current inclusions but Compare Retreats cannot be held responsible if the partner has edited, removed or changed the inclusions and failed to notify us.
Group class schedules and the classes themselves are run by the Hotel, listed on Compare Retreats's website or listed in the holiday/package contents or by email, are example schedules only and are subject to variation, cancellation and availability. In some cases classes need to be booked in advance - please check with a member of sales to confirm this before booking or your arrival. In the event of complimentary classes or activities being cancelled, Compare Retreats cannot be held responsible for these cancellations; this also applies to one-off programme inclusions whereby the expert, trainer or therapist is not available. We always do our best to ensure your holiday inclusions are as originally booked but in some cases this is not always possible.
All tours and excursions included within your holiday are subject to amendments and cancellations as these are out of our control and subject to changes by the respective local Tour Companies who run these. We will always do our best to find you an alternative tour or solution if one is available. Despite pre-booking tours, tours are subject to minimum numbers in order to operate and therefore clients will receive confirmation of date of operation from a representative once in resort.
After you have booked your holiday with us we may pass on your contact email address and telephone number to the hotel or organisers for reasons to ensure pre-reading material, health concerns or holiday preferences can be organised.
Terms
A 'booking' refers to any confirmed invoice of reservation sent via email or post. A 'holiday' refers to any booking made.
‘Hotel’ refers to the supplier of your main holidays elements (i.e. accommodation)
Third Party Applications
Compare Retreats service is integrated with Third Party Applications, websites and services, such as Health and Fitness Travel for a percentage of our bookings to make certain content, products and services available to you. These Third Party Applications have their own terms and conditions of use and privacy policies and your use of these Third Party Applications will be governed by and subject to such terms, conditions and privacy policies.
Contact
Written Correspondence: - Compare Retreats, 7F, 40-44 Bonham strand, Sheung Wan, Hong Kong
